Privacy Policy

At Grok Computer LLC, we believe technical excellence and privacy go hand‑in‑hand. This policy outlines how we handle your data in compliance with the New York SHIELD Act and the New Jersey Data Privacy Act (NJDPA).

1. Information Collection & Advertising

To grow our business and reach new clients, we collect and use certain information:

• Direct Contact: Name and email for newsletters or service updates (only if you opt‑in).
• Cookies & Analytics: We use cookies and similar technologies (such as Google Analytics) to understand how users interact with our website. This helps us allocate our advertising budget more effectively.
• Targeted Advertising: We may use identifiers (such as your email or IP address) to display relevant ads on platforms like Google or Facebook. We do not sell this information to third‑party data brokers.

2. The “Technical Trust” Guarantee

When we perform repairs or training, we may have physical or remote access to your most private data.

• No Access Policy: We do not view, copy, or distribute your personal files (photos, documents, etc.) unless explicitly requested for data recovery or migration.
• Password Hygiene: We never store login credentials long‑term. Any passwords shared for a repair are purged immediately upon completion.
• Remote Sessions: You retain full “kill‑switch” authority. You can observe our on‑screen activity and terminate the session at any time.

3. New York & New Jersey Legal Compliance

• Data Security (NY SHIELD Act): We implement administrative and technical safeguards, including encryption, multi‑factor authentication, and secure data disposal, to protect your private information.
• Right to Opt‑Out (NJDPA): New Jersey residents may opt out of the processing of personal data for targeted advertising by contacting us at the email address below.
• No Sale of Data: We do not sell personal data for monetary gain.

4. Third‑Party Partners

To operate our business, we share limited data with trusted service providers:

• Marketing Platforms: (e.g., Google Ads, Meta) for relevant service advertising.
• Payment Processors: (e.g., Stripe, Square) for secure billing.
• IT Tools: (e.g., Microsoft Quick Assist, TeamViewer, Zoom) for remote support services.

All partners are vetted for compliance with applicable state and federal privacy laws.

5. Your Rights

Under New York and New Jersey law, you have the right to:

• Access the personal data we maintain about you.
• Correct inaccuracies in your information.
• Delete your information from our marketing lists.
• Opt‑Out of targeted advertising.